Frequently Asked Questions (FAQ)

General Questions

What does WildSprout Gardens sell?

We offer a wide variety of:

• Seeds

• Live plants

• Starter plants

• Rooted plants

• Cuttings

• Bulbs

• Tubers

• Roots

• Scionwood

• Gardening products

All products are shipped from trusted growers and nursery partners throughout the United States.

Where are you located?

WildSprout Gardens works with a network of growers and suppliers across the United States.

As a result, products may ship from different locations depending on availability and fulfillment partner.

Do you have a physical store?

No. We operate online only.

Ordering & Shipping

How long does processing take?

Most orders are processed within 3–10 business days.

Processing times may vary depending on product availability, season, weather conditions, and supplier schedules.

How long does shipping take?

Typical delivery estimates:

• Seeds: 5–14 business days

• Live Plants: 3–10 business days

• Cuttings: 3–10 business days

• Bulbs, Tubers, Roots, and Scionwood: 3–10 business days

Delivery times are estimates and are not guaranteed.

Why did I receive only part of my order?

Many products ship directly from different growers and nurseries.

Because of this:

• Items may ship separately

• Multiple tracking numbers may be issued

• Packages may arrive on different days

This is completely normal.

Do all orders include tracking?

Not always.

Some seed orders may be shipped using standard mail or envelope services that do not provide tracking.

Tracking will be provided whenever available.

Can I change my shipping address after placing an order?

Please contact us immediately.

If your order has not yet been processed, we may be able to update the address.

Once an order has been shipped, address changes are usually no longer possible.

Do you ship internationally?

Currently, we ship within the United States only.

Live Plants

My plant arrived without leaves. Is it dead?

Not necessarily.

Many plants are shipped while dormant, especially during cooler seasons.

Dormant plants may appear leafless or inactive while remaining healthy and alive.

My plant looks stressed after shipping. Is that normal?

Yes.

Live plants commonly experience temporary shipping stress.

Symptoms may include:

• Wilting

• Yellow leaves

• Leaf drop

• Drooping stems

Most plants recover after proper watering and acclimation.

Why is my plant smaller than the photos?

Product photos often show mature plants for identification purposes.

The size of the plant you receive is based on the size listed in the product description.

Plants naturally vary in appearance depending on season, age, and growing conditions.

Why does my plant look different from the product photo?

Plants are living organisms and naturally vary in:

• Height

• Shape

• Color

• Leaf size

• Growth habit

Seasonal differences may also affect appearance.

Do you guarantee plant survival?

No.

Plant survival depends on many factors beyond our control, including climate, soil, watering practices, planting methods, and ongoing care.

Seeds

Do you guarantee germination?

No.

We do not guarantee germination rates or growing success.

Seed performance depends on many factors, including:

• Temperature

• Moisture

• Soil conditions

• Light exposure

• Planting depth

• Storage conditions

• Gardening practices

Why didn't my seeds germinate?

There are many possible causes, including:

• Incorrect planting depth

• Insufficient moisture

• Excess moisture

• Temperature fluctuations

• Poor soil conditions

• Improper storage

• Natural environmental factors

Because these conditions are outside our control, germination is not guaranteed.

How should I store seeds before planting?

Store seeds in a cool, dry location away from direct sunlight, heat, and moisture.

Cuttings, Bulbs, Tubers, Roots & Scionwood

Do you guarantee rooting success?

No.

Rooting success depends heavily on environmental conditions, propagation methods, humidity, temperature, and grower experience.

Why does my cutting not have leaves?

Many cuttings are shipped dormant or partially dormant.

The absence of leaves does not necessarily indicate a problem.

Why does my bulb, root, or tuber look dry?

Bulbs, roots, and tubers are commonly shipped in a dormant state.

Dormancy is normal and helps reduce shipping stress.

Returns & Refunds

Can I return my order?

Due to the perishable nature of our products, returns are generally not accepted.

Please review our Return & Refund Policy for full details.

What if I received the wrong item?

Contact us within 48 hours of delivery.

Please provide:

• Order number

• Photos of the packaging

• Photos of the shipping label

• Photos of the item received

We will review the claim and determine an appropriate resolution.

What if my item arrived damaged?

Claims must be submitted within 48 hours of delivery.

Photos of the packaging, shipping label, and damaged item are required.

My package shows "Delivered" but I cannot find it.

Please:

• Check around your property

• Check with household members

• Contact neighbors

• Contact the shipping carrier

Packages marked as delivered are considered successfully delivered by the carrier.

Do you offer refunds if my seeds don't grow?

No.

We do not offer refunds, replacements, or credits based on germination results.

Do you offer refunds if my plant dies after delivery?

No.

Plant survival depends on environmental conditions and care after delivery.

Product Identification

How can I verify that I received the correct plant variety?

Many plant varieties require months or even years to fully mature.

Environmental conditions can also affect appearance.

Customers should inspect products immediately upon arrival and report any concerns within 48 hours of delivery.

Claims regarding plant identification submitted after extended growing periods cannot be evaluated.

Agricultural Restrictions

Why can't certain products be shipped to my state?

Some states restrict the shipment of certain agricultural products.

These restrictions are imposed by regulatory authorities and are outside our control.

Additional Frequently Asked Questions

Why does my plant look smaller than expected?

Please refer to the size range listed in the product description.

Plants are measured at the time of shipment and may naturally vary within the advertised range.

Plant size can also fluctuate seasonally due to pruning, dormancy, growth cycles, and environmental conditions.

Are the photos on the website the exact plant I will receive?

No.

Product photos are intended to represent the variety and show mature characteristics whenever possible.

Because plants are living products, the exact plant received may differ in size, shape, branching, foliage, color intensity, and overall appearance.

Why was my plant shipped bare-root?

Certain states have agricultural regulations that require some plants to be shipped without soil.

In other cases, bare-root shipping may be used to improve plant safety during transit.

Bare-root plants are alive and typically establish well after planting.

Why was my plant pruned before shipping?

Some plants are trimmed before shipment to:

• Reduce shipping stress

• Improve packaging safety

• Encourage healthy future growth

• Comply with shipping requirements

Pruning is a normal nursery practice.

Why are there no flowers, fruit, or berries on my plant?

Most plants are sold as young plants.

Flowering and fruit production depend on:

• Plant age

• Climate

• Growing conditions

• Pollination

• Seasonal timing

Many plants require additional growing time before flowering or fruiting.

Do you guarantee that fruit trees will produce fruit?

No.

Fruit production depends on numerous factors including climate, pollination, soil conditions, growing practices, weather events, and plant maturity.

Do you guarantee flower color?

No.

Flower color may vary based on genetics, growing conditions, soil chemistry, temperature, sunlight exposure, and plant maturity.

Photographs are intended as general representations.

Why did my order arrive during extreme weather?

Plants and seeds are shipped throughout much of the growing season.

While we make reasonable efforts to package products appropriately, weather conditions during transit are outside our control.

Customers are responsible for monitoring local weather conditions before placing an order.

What happens if I forget to open my package immediately?

Living products should be unpacked and inspected promptly after delivery.

We cannot be responsible for damage, deterioration, or plant stress resulting from delayed opening, delayed planting, or improper storage after delivery.

Why do you require photos of the packaging?

Photos of the packaging and shipping label help us:

• Verify shipment details

• Investigate carrier damage

• Confirm product identity

• Review claims accurately

Claims submitted without sufficient documentation may be denied.

Can I request a replacement instead of a refund?

In many cases, replacements may be offered when inventory is available.

However, all resolutions are determined on a case-by-case basis and are subject to product availability.

What if the item I ordered is out of stock?

Occasionally, inventory changes before fulfillment is completed.

If an item becomes unavailable, we may:

• Offer a substitute product

• Offer store credit

• Issue a refund for the affected item

Customers may choose whether to accept an offered substitute.

Why did I receive a substitute item offer?

Because we sell living and seasonal products, inventory can occasionally change unexpectedly.

Whenever possible, we will contact you before shipping to discuss available alternatives.

Can I cancel my order?

Orders may only be canceled before fulfillment begins.

Once processing, packaging, or shipping has started, cancellation requests may not be possible.

Why is my tracking showing "Pre-Shipment" or "Label Created"?

Tracking information may appear before a carrier physically scans the package.

This is normal and does not necessarily indicate a delay.

Carrier tracking updates can sometimes take several business days to appear.

Why is my package delayed?

Shipping carriers occasionally experience delays due to:

• Weather

• Holidays

• High package volumes

• Transportation disruptions

• Operational issues

Transit delays are outside our control and do not qualify for refunds.

Can I leave a note requesting a specific plant size, shape, or appearance?

Because plants are living products and inventory changes constantly, we cannot guarantee special requests regarding:

• Height

• Width

• Number of branches

• Bloom count

• Fruit count

• Plant shape

All plants are selected based on availability at the time of shipment.

Can I file a chargeback instead of contacting customer support?

We kindly ask customers to contact us first regarding any concerns.

Most issues can be resolved more quickly and efficiently through our support team than through the payment dispute process.

Submitting a chargeback does not automatically guarantee a refund and may delay resolution while the payment provider reviews the claim.

Contact Us

How do I contact customer support?

Email: info@wildsproutgardens.com

Please include:

• Order number

• Description of your question or issue

• Photos if applicable

Typical response time is 1–5 business days.